TilvioMessengers in Tilvio: conversations that turn into bookings
A client writes on WhatsApp or Telegram and lands not in a shared inbox but in their own card, with their visit history. A person or the AI receptionist replies — and the booking appears in the schedule by itself.
One window instead of four
WhatsApp, Telegram, Instagram and MAX come together in a single list inside Tilvio. No four open tabs, no remembering who you have already answered.
The conversation sits next to the history
Open a chat and you can see who this is: how often they have come, to which specialist, what they are booked for now. No more asking “have you been here before?”
An AI receptionist at night
A message at midnight does not go unanswered. The AI knows your services, prices and free slots — it answers to the point and books people in, and hands anything difficult to a person.
Nothing slips through
The unanswered counter shows how many chats are waiting for you in particular. A client nobody answered is a booking that never happened, and you can see it straight away.
How to connect it
Fifteen minutes, ten of which are spent finding the phone with the right messenger on it.
Open a Wazzup account
Messengers connect through Wazzup, the service that handles the link to WhatsApp, Telegram, Instagram and MAX. Sign up at wazzup24.ru — they have a trial.
Install Tilvio in your Wazzup account
In Wazzup, open the list of integrations and find Tilvio. Press Connect and confirm access — Wazzup will bring you back to Tilvio already linked.
Connect your number with a QR code
In Wazzup, pick a messenger and scan the QR with your phone — exactly like signing in to WhatsApp Web. No tokens, no bots, no app setup.
Check the Chats section
Go back to Tilvio — a Chats section appears in the menu with every conversation. Each client card gets a Message button that opens the conversation with that person.
Turn on the AI receptionist
In AI and integrations → AI receptionist, switch auto-replies on. The AI answers from your services, prices and schedule, and creates bookings in the CRM.
What people usually ask
The short answers to what worries everyone beforehand.
Will my number be blocked for spam?
What goes out through Tilvio are replies to incoming messages and reminders to people who booked themselves. There is no mass mailing to bought lists here — and that is what numbers get blocked for.
Will the AI say something silly?
The AI only talks about the salon: services, prices, free slots, bookings. Anything else and it politely declines and calls a person. That is not a setting — it is built in.
What does a specialist see, and what does the owner?
The same rights as everywhere else in the CRM. A specialist sees their own chats, a manager sees all of them. The unanswered counter is worked out for each person separately.
What if a client has no phone number on file?
Then there is nowhere to write, and Tilvio says so instead of opening an empty window. Add a phone or Telegram and the client shows up in chats at the next sync.
Can I switch it off and go back to how things were?
Yes. Disconnecting in Wazzup breaks the link, the Chats section stops showing conversations, and everything else in Tilvio carries on as before. Your bookings and clients stay where they are.
Who stores the conversations — you or Wazzup?
The conversations live with Wazzup; they are the ones handling the messengers. Tilvio keeps your clients, bookings and visit history. That is also why the billing is separate.
Try it on your own salon
Seven days of full access to the whole CRM, AI receptionist included. No card needed.
Open Tilvio