TilvioFrequently asked questions
Everything you need to know about Tilvio — online booking and CRM for the services industry.
What businesses is Tilvio for?
Tilvio fits any service business: beauty salons, barbershops, nail studios, massage rooms, medical and dental clinics, fitness clubs, learning centers, auto services and any other company where clients book appointments. It also works for independent professionals working solo.
How much does it cost?
There's a free plan forever and a trial with no card required. Paid plans are flexible — from a basic plan for a single specialist to a professional one for chains. See details at tilvio.ru/pricing.
How fast can I launch online booking?
Full setup takes 10 to 30 minutes. You need to: create an account, add services and staff, set up the schedule. After that clients can book online 24/7 through your profile in the Tilvio catalog.
Will clients get booking notifications?
Yes. Tilvio automatically sends booking confirmations and reminders to clients. This reduces no-shows by 30–40%.
Can several specialists work in one system?
Yes. You can add any number of staff, set an individual schedule for each, manage access rights and track each specialist's workload in the analytics section.
Is there a client app?
Clients book through a web browser at tilvio.ru — no app to install. The site is optimized for mobile. Clients can also manage their bookings in their personal account.
How does the loyalty program work?
Tilvio has a built-in loyalty system: you set up tiers, points for visits and discounts for regulars. Clients see their points in their account, which encourages repeat visits.
Can I keep financial records in Tilvio?
Yes. The Finance section lets you track income, expenses, staff payroll, monitor the cash desk and build reports. It's a full replacement for an Excel spreadsheet for a small business.
Is there messenger integration?
Yes. On Pro and Business plans there's an AI receptionist that answers clients on WhatsApp, Telegram, Instagram and MAX and books them. Connect your number by QR code via Wazzup — no tokens or bot setup.
How do I import my client base from another app?
You can import clients via an Excel/CSV file. If you need help migrating, write to us at support@tilvio.ru and we'll help move your data.
What are the AI features in Tilvio?
The AI module analyzes your business data and gives growth recommendations: it flags empty slots in the schedule, suggests price optimizations and reminds you about dormant clients. These are concrete tips with estimated revenue impact.
Is my data safe?
Yes. Data is stored on secure servers and transferred over HTTPS. We comply with personal-data protection requirements. See the Privacy Policy for details.